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Avoid Human Contact More than half of consumers who shop online
buy more than they would at a store, according to US-based Boston
Consulting. And by 2002 global online retail trading will be worth
US$700 billion. Supermarkets also reduce consumers' interaction
with other human beings. Traditionally, homemade Japanese ramen
(broth with meat and noodles) was sold directly from vendors' carts
on the streets of Tokyo. "There are convenience stores everywhere
now," says Hitoshi Tachibana, one of Tokyo's few remaining ramen
vendors, "so people buy more ready-made food and instant ramen."
Fast-food outlets and vending machines also are competitors, yet
Hitoshi is optimistic that his customers will stand by him. "We
talk, get to know each other, and I become part of the neighborhood.
There's something in humans that demands communication on a one-to-one
level, and franchise fast-food restaurants don't offer that." What
do they offer that Hitoshi doesn't? "Unlike me, they're open on
rainy nights."
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MasterCard sewing thimble, Bejing,
China
Americans get 1.3 billion letters yearly inviting them to sign up for a credit card. The average person spends five full days of his life at an automatic bank machine.
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Crend Toothpaste,
Teheran Iran
In Iran, name-brand products are banned but copied. With Slight Modification. Crest toothpaste, by Procter & Gamble, becomes Crend, by Iran-Based Dr. Hamidi Cosmetics company.
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